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Refund Policy

Refund Policy

 

At Konikikom, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our Refund Policy below.

1. Eligibility for Returns & Refunds

  • Returns are accepted within 30 days of delivery.

  • To be eligible, items must be:

    • Unused and in the same condition that you received them

    • In the original packaging with all tags and accessories included

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable/Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Final sale or clearance items

  • Personalized or customized products

  • Opened personal care or hygiene products

3. Return Process

  1. Contact us at contact@Konikikom.com to request a return authorization.

  2. Once approved, ship the item(s) to the address provided.

  3. Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

4. Refunds

  • After receiving and inspecting your returned item, we will notify you of approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days and automatically applied to your original payment method.

  • Shipping fees (if applicable) are non-refundable.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, contact us at contact@Konikikom.com

6. Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with photos of the product and packaging.

  • We will arrange a replacement or full refund at no extra cost to you.

7. Late or Missing Refunds

  • If you haven’t received your refund within the stated time frame:

    1. Check your bank or credit card account again.

    2. Contact your bank or credit card company (processing times vary).

    3. If you still have not received your refund, please contact us at contact@Konikikom.com

8. Contact Us

For questions regarding returns and refunds, please contact us:

THERADCOM Customer Support
Email: contact@Konikikom.com
Address: 3060 Mercer University Dr Ste 110, Atlanta, GA 30341